Repairs, Returns & Layaway Policies

Our Guarantee: Here at Tara & Company Diamonds we are committed to your 100% satisfaction. We provide a Lifetime warranty against workmanship on all diamonds and items bought at Tara & Co. if the item is inspected at least every 12 months and maintained as our jeweler sees fit. If maintained correctly, any workmanship that is faulty will be repaired at no cost to the customer. Warranty is voided if the item is worked on by any other jeweler than Tara & Co.

Returns & Exchanges: We give a full refund to the original purchaser within 14 days from the date of purchase when the item is accompanied by the original sales slip, original boxing, and the item is unused and unworn. Cash refunds will not be given on credit card purchases. If purchased with a credit card, the returned balance will be refunded to the original credit card.  Exchanges are given to the original purchaser within 30 days from the date of purchase when accompanied with the original sales slip, original boxing, and the item is unused and unworn. 

Special Orders:  Special Orders require a non-refundable deposit of 50% of the total price before the order will be placed. Special Orders are non-returnable and non-exchangeable. A special order qualifies as any piece of jewelry or watch ordered, custom made, engraved, or altered at the customer’s request.  


Layaway: Layaways are for up to 12 months. All layaways require an initial 15% deposit and at least one payment each month. If a payment is not made towards the layaway account each month, Tara & Co. reserves the right to return the item to stock (a restocking fee may apply). Layaways are only refundable within 30 days of original layaway opening date. An in-store credit will be issued after the initial 30 days. 

Statements of Value: Appraisals are free of charge at the customer’s request for any item purchased at Tara & Co. This receipt copy is proof of purchase and can be used for insurance needs depending on the insurance company (consult your insurance agent). 

Servicing and cleaning: Tara & Co. will clean your jewelry and check the settings of the stones free of charge. We recommend having this done at least twice a year.

Trade-ins: All center stone diamonds purchased from Tara & Co have a full trade-in value plus a 5% bonus after one year. All diamond stud earrings purchased at Tara & Co have a full trade-in for an upgrade on another pair of diamond studs. 

 

 

LOADING...